Jane App vs SimplePractice 2026 — Which EHR Should Therapists Choose?

The Real Differentiator: Unlimited Live Phone Support

This is the single biggest practical difference between the two platforms, and it's easy to overlook when comparing feature lists. SimplePractice offers live chat on its Essential and Plus plans, with email support across all tiers — but no phone line, at any price. TherapyNotes, often cited as the "phone support" alternative to SimplePractice, only offers phone support to its own subscribers, not as a point of comparison here.

Jane includes unlimited phone, email, and chat support on every plan, including its entry-level tier. For a solo therapist troubleshooting a billing issue 20 minutes before a session, or a practice owner who simply prefers talking to a person over typing in a chat window, this is a meaningful, everyday difference — not a marketing footnote.

Where Jane Falls Short

• Less optimized for US insurance billing

  SimplePractice's clearinghouse integration is deeper and more purpose-built for US insurance workflows. Jane's billing tools work, but therapists who bill insurance heavily in the US often find SimplePractice's claim submission and ERA/EOB handling more mature.

• No Wiley Treatment Planners

  Like SimplePractice, Jane does not include Wiley's evidence-based treatment plan library — that remains a TherapyNotes-only feature among the major platforms.

• Smaller US therapist community

  Jane has strong adoption across multi-discipline clinics and Canada, but SimplePractice has a larger specifically-US-therapist user base, which shows up in template libraries, community forums, and third-party integrations built around it.

Jane's 2026 Feature Updates

Jane added several features in 2026 that narrow the gap with SimplePractice for US-based therapists specifically:

• Autocode

  Automatically suggests billing codes based on session documentation, reducing manual billing-code entry errors.

• Patient Overview

  A unified view of a client's history, appointments, and billing status on one screen, instead of navigating between tabs.

• Virtual assistant support

  Optional virtual front-desk support for appointment requests and basic client communication — a feature SimplePractice does not currently offer.

• Online booking on every plan

  Unlike platforms that gate self-scheduling behind a higher tier, Jane includes client self-booking even on its base plan.

Jane vs SimplePractice — Pricing Breakdown

Jane starts at $39/month (roughly $54 CAD), with online booking and telehealth included even at the entry tier. SimplePractice has three tiers: Starter ($29/month, no telehealth or insurance billing), Essential ($69/month, the plan most solo therapists use), and Plus ($99/month, for growing or group practices).

Comparing like-for-like features — telehealth, online booking, and billing included — Jane's $39/month tier lines up more closely with SimplePractice's $69/month Essential plan than with its $29/month Starter plan, which lacks telehealth and insurance billing entirely.

Jane vs SimplePractice — HIPAA Compliance

Both platforms are HIPAA-compliant and sign a Business Associate Agreement — Jane covers both US and Canadian privacy requirements (HIPAA and PIPEDA), while SimplePractice is US-focused. Both encrypt data at rest and in transit and maintain audit logs. From a compliance standpoint, a solo or multi-discipline practice is covered with either platform.

Who Jane Is Actually Built For

Jane's strongest fit is multi-discipline clinics — practices with physical therapists, occupational therapists, and counselors under one roof — where a single platform needs to handle different documentation styles and billing codes across disciplines. It's also the stronger choice for any therapist based in Canada, since SimplePractice is built primarily around US insurance and currency. US-based solo talk therapists who don't need multi-discipline support may find SimplePractice's deeper US-specific billing tools and larger community a better long-term fit.